CUSTOMER INTIMACY (PT. 3 OF 3)

AUGUST 17, 2019

Episode 5

Part III of the “Competitive Advantage” series.

The Summit Club Team (Bill, John N, John T, and Rick) will be defining and discussing the third and last of the three value disciplines, “Customer Intimacy” and will provide examples of companies that embrace that Competitive Advantage.

Naturally, they also have some suggestions as to how you can get the process started in your company!

Introduction: Pillars of Competitive Advantage
Pt. 1. Operational Excellence
Pt. 2. Product Leadership